"The Handling Difficult Conversations DVD is a great learning resource for the individual and the training and development professional.I enjoyed the story based style of the DVD and was impressed with the depth of feedback and coaching on the skills needed to handle the difficult conversation.At £67, the DVD represents excellent value for a development resource that can be used many times to refresh and consolidate learning."
Richard Edwards, Head of People Development, Siemens plc UK
Do YOU want to tackle poor performance... transform your business... and guarantee training impacts massively on your bottom line?
This DVD shows your staff how to use tried and tested strategies to handle difficult conversations and enjoy the increased productivity and reduced stress that brings.
From Patrick Bird and Allan Smith.
Dear Fellow Training and Development Specialist,
Don't we all want to transform the performance of the people in our organisation, boost the profits and image of our company and make people see that training and developing people is vital to enable a business to grow?
Imagine if you had a way of delivering focussed training that not only made a massive difference to the individual concerned but also had huge and easily noticed impact on people within your business... so much so that the Directors begin to ask "what on Earth" was making the difference...
You would even have a way of getting those
difficult attendees... the ones that always
back out of training programmes at the
last minute or always seem to have priority
work when training takes place... to address
specific performance issues and benefit
from developing themselves.
Sounds like a break-though? We think so...
We have been on both sides of the fence... We've been responsible for training when employed in large organisations...and as consultants to many different companies...
The challenges are always the same... how do you get people along to training.... how do you make sure they get a lot out of it... how do you make sure it sticks... and how to make the benefits visible throughout the business...
We believe we've come up with a great way of doing just that. We've created a way of everyone in your company tackling specific issues... practising new techniques over and over again...at their own pace...often in their own time...and in the most cost-effective way you'll ever come across...
Read on:
Welcome to our brand new DVD - "Handling Difficult Conversations".
Using this DVD will give your people insights into where they are going wrong...give them straight advice on how to improve...and give them the chance to learn over and over again. And all for a fraction of the cost of putting on one training programme...so your business gets maximum impact for minimum budget...
Watch people get it wrong...listen to the learning points...pick up the right ways...
During this DVD, we follow the employees of VXM Engineering as they respond to a complaint from an important customer concerning a missed deadline.
We observe how various meetings are handled through the day and present alternative strategies that result in much clearer and useful outcomes.
After each meeting, the participants are coached by one of our senior coaches and discuss how they handled the meeting and what improvements they could make. Then, they have the meeting again with several new ways of operating and tackle the same issues.
At the end of this meeting, they again receive feedback from the same coach and explore how their performance has improved when using the new techniques.
Individuals can practise over and over again...until they've got it...
We are not promising that one viewing of this DVD will totally transform the performance of your staff and colleagues. That is a wonderful idea, but we are realistic and experienced in how people improve their performance.
Rather, we guarantee that if they watch the DVD, read the accompanying information and use the prompt card provided, his or her performance will steadily, solidly improve over time and, they will be able to handle difficult conversations much more effectively.
Massive benefits to my organisation...
There are numerous benefits to both the individual and the organisation they work for. These include:
The individual is much less stressed in his/her meetings as they have specific examples of behaviour to try out and rehearse before a meeting comes up.
The individual learns at their own pace. There is no pressure to keep up with the other members of a training programme or, indeed slow down to the pace of the slowest member.
The organisation benefits as people are dealing with each other in much more collaborative ways and are much more productive. No more visiting the same issue several time because they stormed out of a meeting!
The organisation benefits over the long term, as the culture becomes less confrontational and more collaborative. People can focus on the issues rather than defending their position or themselves.
This is truly a fantastic resource...
There are three elements to this development package:
1)The DVD itself.
Here is a short clip from the DVD to give you an idea of the material covered and the style of how we present it:
"Video clip of a difficult conversation"
Here is another short clip, again from the DVD, to illustrate how the coaching aspect is handled:
"Video clip of the coaching aspect"
2)A set of notes in PDF form.
These cover the lessons learned from the DVD and set out the skills and behaviours needed to be effective at dealing with people in the work setting:
A section from the PDF
3)A prompt card.
Having decided which elements to work on, the individual is encouraged to note down the top three actions they want to improve on their prompt card and keep this card with them. In this way, they can refer to their (credit card sized) prompt card just before-or just after-an important meeting and focus on the behaviour they want to change.
Much more cost effective than a training course...
We believe that the days of training professionals being judged by the number of training days they set up are long gone. You are now judged on how much your people are improving, how much their productivity is increasing, in short the impact of the training you provide on the bottom line.
Yes, there will always be a place for getting groups of people together. As an example, it is impossible to build a high performance team without the team members meeting up from time to time. However, when it comes to learning specific skills, this DVD offers a number of advantages over a conventional training programme:
One major benefit is cost. Many training programmes now require an investment of several hundred pounds per person to attend.
In addition, there are no travel or hotel expenses when using this DVD.
Each individual can use the DVD as many times as they want to. There is no drop off in knowledge a few days or weeks after attending that expensive programme as they can simply play the DVD again to refresh their knowledge and choose a different set of skills to work on.
They choose the particular skill they need to improve. No sitting through a standard training programme and disregarding 80% of what is being covered because it is not relevant.
Most individuals put the DVD into their laptop and use commuting time to re-visit the DVD and increase their effectiveness and productivity.
Many employees' see the advantages in developing their own skill set, particularly in these challenging economic times and are quite prepared, keen even, to use the DVD several times in their own time, in their own homes.
Another significant benefit is that the individual is not away from work for a whole day. This is particularly important in the case of sales people and fee earners, when the cost of lost fees or sales will vastly out -way the cost of training...
InterActive Performance Management - a team of seasoned professionals...
InterActive Performance Management was formed in 2009 to provide coaching, training, mentoring and meeting facilitation to businesses and executives in the field of communications, leadership, team building and strategy.
As a group they like to make the coaching and training as interactive as possible using a range of techniques such as simulation, forum theatre, one to one InterActive Coaching and team activities depending on the individual and organisational requirement. They have undertaken this type of coaching and training for major blue chip organisations around the world.
The interactive sessions allow the participants to instantly experience the changes that can be made in the moment.
Participants receive high quality feedback and coaching on the things that went well and on the areas that need further development.
Many people are technically excellent in their specific area of expertise. InterActive Performance Management helps them to enhance their inter-personal, leadership and communication skills to help them improve efficiency, effectiveness and ultimately profitability and cost leadership.
Leading the learning... InterActive Coach Patrick Bird... Uncovering the causes of unproductive behaviour and working together to improve effectiveness...
Patrick is an Executive coach with a difference! He works with individuals to improve personal and business performance, thereby increasing profitability, job satisfaction and individual confidence.
His unique background combines professional acting skills with 30 years senior business and financial experience in blue chip companies, underpinned by a diploma in performance coaching and a commitment to people development through interactive training and coaching.
He is experienced at a high level in the corporate sector as Finance and Project Director, initiating and directing major projects resulting in significant change. He combines his corporate and coaching experience with creativity and a natural rapport building style.
Patrick has worked globally gaining extensive experience with major industrial organisations and professional firms in personal skills training and coaching, helping to support the outstanding technical skills of individuals with outstanding communication skills.
Minimum cost... Maximum impact...
This resource gives you 74 minutes of value added coaching delivered via a DVD... for a third of the cost of one hour's coaching delivered face to face.
The beauty of this DVD is that your people can learn and benefit as many times as they wish... enhancing the value even further.
As you know, experiencing this material as a workshop would cost your company several hundred pounds per employee. In fact, if an individual wanted to attend such a workshop several times and receive repeated coaching on particular aspects they were having trouble with, the cost could run into several thousands.
But, we are not going to charge you anywhere near this amount.
In fact, your total investment for the most effective way of your employees learning new skills to handle difficult meetings and improve their performance and productivity is:
only £67 plus VAT
So what's the catch? Why are we practically giving this resource away?
Well, it's really quite simple, we genuinely want your organisation and your people to benefit from the experience and skill that Patrick and his team at Interactive Performance Management offer.
Also, being honest, we want you to be so impressed with the difference that implementing the techniques your staff and colleagues learn from DVD, that you will be keen to benefit from more of the DVDs that InterActive Performance Management are currently producing.
See what our clients think about this DVD:
"The Handling Difficult Conversations DVD is a great learning resource for the individual and the training and development professional.I enjoyed the story based style of the DVD and was impressed with the depth of feedback and coaching on the skills needed to handle the difficult conversation.At £67, the DVD represents excellent value for a development resource that can be used many times to refresh and consolidate learning."
Richard Edwards, Head of People Development, Siemens plc UK
"This is a practical and entertaining resource. It takes the viewer through a series of conversations, linked within a coherent narrative, that highlight the skills required for handling a variety of tricky dynamics. The tips offered are clear and applicable. Very useful."
Dr Jonathan Wyatt, Head of Professional Development, Oxford Learning Institute, University of Oxford
Take advantage of this unique opportunity to develop your people...
If you are not entirely satisfied with this value added coaching DVD, we offer a 30 day money back guarantee. Just return the DVD to us and we will refund your money.
It's really that simple...
Look at it this way; £67 is a drop in the ocean compared to the amount of money currently being lost due to mis-communication and ineffective meetings. It also pales into insignificance when compared to the cost of attending a training programme of even half a day's duration.
Get ready to introduce your staff and colleagues to a really effective way of helping them handle difficult conversations and benefit from the improved productivity and reduced stress that this DVD will bring...
All the best
Allan Smith and Patrick Bird
InterActive Performance Management Ltd
Registered in England and Wales, number 6791685
Registered Office: 12 Brode Close, Abingdon, OX14 2QJ
VAT registration number: 973 9644 63
P.S. Just imagine how much the atmosphere in your company will be transformed when the number of stressful, ineffective meetings has dwindled to almost none
P.P.S. This programme is guaranteed to increase the skills of your people... without attending time-consuming and expensive all-day seminars.
P.P.P.S. These strategies are easy to learn and straight forward to put into practice... as soon as your people have seen them... they can put them into practice.
Remember - this resource gives you 74 minutes of value added coaching delivered via a DVD... for a third of the cost of one hour's coaching delivered face to face.
The beauty of this DVD is that your people can learn and benefit as many times as they wish... enhancing the value even further.
